Banks which implement the LNP (the prime customer) must have a written policy that includes the application of risk management in certain aspects, as Surat Edaran Bank Indonesia (BI) No 13/29/DPNP dated December 9, 2011 regarding the Application of Risk Management in Commercial Banks Conducting the service of prime customer (LNP), such as transparency, education and customer protection. Banks should ensure clarity of the relationship between bank and customer excellence, ensuring clarity of authority transaction and convey information periodically. In addition, the Bank is also required to organize the data, document or script related the activity of excellence customer. This obligation must be fulfilled no later than the end of June 2012.
SE BI also explained that the LNP is part of the operations of banks in providing related products and / or activity with a specific privilege for prime customers. Prime customers are individuals who meet certain criteria or requirements established banks to be able to obtain services or use a bank facility with certain privileges compared to other customers in general.
Bank Indonesia found several weaknesses of the banks that have not complied with the rules of the rotation of personnel, rules of callbacks, the application of the audit and the absence of surprise or CCTV monitors in the room priority banking services and wealth management. Policy is written in the PBI No. 11/25/PBI/2009 dated July 1, 2009-Amendment to PBI No. 5/8/PBI/2003 concerning Application of Risk Management for Commercial Banks. PBI requires the implementation of the four pillars of active supervision by the supervisor, the implementation of policies and standard operating procedures, information systems and adequate technology and strong internal controls. (hukumonline.com December 14, 2011)